Receiving a 10-digit telephone number(s) from Convo Communications automatically designates Convo Communications as your default provider of relay services. This means that Convo Communications will handle all relay calls to and from your 10-digit telephone number, including 911 emergency calls.

You can read information published by the Federal Communications Commission on the 10-digit telephone numbering system for relay service users here: http://www.fcc.gov/cgb/consumerfacts/trstendigit.html

This advisory assumes that you have chosen Convo Communications as your default provider of relay services. To comply with legal requirements, Convo Communications must:

• Receive your Registered Location, which is the physical location from where you will make and receive relay calls,
• Provide you with a convenient and free way of updating your Registered Location information,
• Route your 911 emergency calls to the appropriate emergency responder and pass on a number where you can be reached, among other required information.

You should notify Convo Communications in advance of changes to your Registered Location because it can take several hours or longer before your updated information shows in the database. In the interim, any 911 emergency calls you make may be directed to the emergency responder appropriate to your outdated Registered Location.

NOVEMBER 12, 2009 DEADLINE. If you do not choose a default provider by November 12, 2009, Convo Communications will register you before handling any non-emergency relay calls you attempt to make. If you are not yet registered past this date, you will still be able to make an emergency call; however, it may take longer to get emergency assistance because the emergency responder will need to get your name and addresses from you along with the information on the nature of your emergency. Registration will allow for automatic retrieval of your name, Registered Location information, and other personal information, which will expedite 911 emergency response during your emergency relay call.

REGISTRATION. You may register with Convo Communications and obtain a new 10-digit telephone number; simply email: register@convorelay.com

WAIVER OF LIABILITY FOR 911 EMERGENCY CALLS. Convo Communications recommends that you use a TTY for your 911 emergency calls; it remains the safest and most reliable means of accessing emergency response. If you use Convo Communications for your 911 emergency calls, be aware that Convo Communications disclaims liability for any claim, damage or loss arising from your use of relay services or products provided by Convo Communications.

Convo Communications disclaims liability arising from any failure on your part to provide an accurate and up-to-date Registered Location, or arising from any failure on your part to update your Registered Location in a timely manner.

Convo Communications disclaims liability for any personal injury, property damage, or death arising out of or related to use of its relay services to make a 911 emergency call, or the provision of any service incidental to or in association with such a 911 emergency call, including but not limited to an act or omission involving (1) the development, design, installation, operation, maintenance, performance, or provision of equipment or facility that enables you to use relay services provided by Convo Communications, or any services provided in conjunction with a 911 emergency call or any other services provided to assist you with your emergency; (2) misinterpretation, mistakes, interruptions, delays, transmission errors, network outages, failures, defects, technical difficulties, natural occurrences also known as acts of god, or other occurrences regardless of source, that may arise in the course of transmitting or handling 911 emergency calls or providing emergency services; and (3) release to a public safety answering point, designated statewide default answering point, appropriate local emergency authority, emergency medical service provider or emergency dispatch provider, public safety, fire service or law enforcement official, or hospital emergency or trauma care facility of user information related to 911 emergency calls or the provision of emergency services.

In association to your use of relay services or products provided by Convo Communications, in no event shall Convo Communications, or its shareholders, officers, or directors, be liable for punitive, reliance, or special damages, or for indirect or consequential damages, including but not limited to lost profits or revenue or increased costs of operation.

Convo Communications is an emergency communications service provider and, consistent with Federal law, claims the same immunity from liability accorded any local exchange company under Federal and applicable State law, whether through statute, judicial decision, tariffs filed by such local exchange company, or otherwise.

LIMITATIONS FOR 911 EMERGENCY CALLS. 911 emergency calling capability is available only for calls originating in the U.S. or one of its territories.

Limitations and risks accompany use of relay services provided by Convo Communications to make a 911 emergency call. The following is not an exhaustive list of these limitations and risks:

• Failure to automatically retrieve your Registered Location information or failure to route your call to the appropriate emergency responder. Furthermore, in instances where you are unable to clearly give your address or unwilling to give your address, Convo Communications may be unable to connect you to the appropriate emergency personnel.
• Retrieval of outdated Registered Location information. This includes non-retrieval of information that has not had sufficient time to show in the database.
• Failure or outage to your equipment, software or home utility.
• Inability to connect or remain connected to relay services provided by Convo Communications.

Even though Convo Communications is your default provider, you may make 911 emergency calls using any other TRS provider. However, Convo Communications will have no control over how other TRS providers may handle your 911 emergency calls and cannot assure that your experience will comply with FCC regulations on 911 emergency calling rules or that your 911 emergency call will route to the appropriate emergency responder.

These limitations apply even if the damages are foreseeable or said to be possible, and apply to any negligence claim that does not involve willful misconduct or intentional misconduct no matter how that claim is styled or upon what legal grounds it is based. Convo Communications will be liable for no more than the amount of direct damages to your person or your property.

Convo Communications disclaims any and all implied warranties, including without limitation warranties of merchantability and fitness for particular purpose. Convo Communications disclaims any and all warranties of quiet enjoyment, performance, and non-infringement. Convo Communications disclaims any warranty that states its relay services to be uninterruptible or error-free. Convo Communications shall not be liable for any consequential or incidental damages. Convo Communications does not authorize anyone, including employees, independent contractors, agents or representatives, to make a warranty of any kind on the behalf of Convo Communications.

EFFECTIVE DATE: This advisory is effective October 1, 2009.

Convo Communications reserves the right to update this advisory without notice and to remain in compliance with evolving legislation and regulations. Your continued usage of services or products provided by Convo Communications implies agreement with this advisory in its entirety.