What is Video Relay Service?


 Video Relay Service (VRS) allows deaf and hard of hearing (HH) individuals who use sign language (SL) to communicate with voice telephone users through video equipment and a high-speed Internet connection. A video interpreter relays the conversation at no cost to the caller. Convo is compensated by the Telecommunications Relay Service Fund, which the Federal Communications Commission (FCC) oversees.


A deaf/HH person can make VRS calls or receive VRS calls. The deaf/HH caller will always connect with a SL video interpreter onscreen first. Once connected, the interpreter will proceed to relay messages verbatim back and forth, alternating between SL (with the deaf/HH caller) and spoken language (with the hearing caller). Our interpreters are highly-trained and skilled in relaying accurate messages during any call. All VRS calls are kept confidential and are not recorded.